I know a lot of the recent posts have not been poker related, so just deal with it. I have stuff I need to get off my chest and this is where I do it. Don't mess with me fuckers, I am in rare form today! First go check the update to a previous post about the decreasing levels of IQ around the planet. I think at this rate my great-great-great-grandchildren will be living back in caves and hitting each other with femur bones. Fuck, how dumb are people?
So on the subject of Fuck and Dumb, I present to you the latest interaction I had with 2 genius Dell reps, via their support chat function. Commentary will be provided throughout:
| Time | Details |
| 11:01:21AM | Session Started with Agent (SMB_Cynthia_167711) - This after being on chat hold for about 5 minutes even though the wait time said 1 minute and 20 seconds, but whatever. |
| 11:01:24AM | Agent (SMB_Cynthia_167711): "Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is CYNTHIA and I will be assisting you today. In order for me to help you, can you provide details about the issue you’re having?" |
| 11:01:52AM | Kajagugu: "hi" |
| 11:02:09AM | Kajagugu: "th on-screen displays for volume, mute and display selection stopped working" |
| 11:02:24AM | Kajagugu: "Fn+F* used to show three little icons which I could select from" |
| 11:02:31AM | Kajagugu: "Fn+F8 i mean" |
| 11:02:43AM | Kajagugu: "and the volume used to display as well and is now gone" |
| 11:03:08AM | Kajagugu: "hello?" |
| 11:03:45AM | Agent (SMB_Cynthia_167711): "Yes Sir im following on your symptoms." - Took her a while to let me know she is still there. |
| 11:04:00AM | Kajagugu: "ok thanks" |
| 11:04:09AM | Agent (SMB_Cynthia_167711): "Please be so kind to provide me your Service Tag." - Too bad I already entered it twice before the chat started, technology is grand. |
| 11:04:20AM | Kajagugu: "xxxxxxxxx" |
| 11:04:36AM | Agent (SMB_Cynthia_167711): "Thank you." |
| 11:05:01AM | Agent (SMB_Cynthia_167711): "This will take me just a moment to verify your information." |
| 11:05:06AM | Agent (SMB_Cynthia_167711): "I will be with you in just a moment." |
| 11:06:34AM | Kajagugu: "ok - i have to go - this is taking too long" - Apparently a moment in Dell speak is a minute and a half. |
| 11:06:47AM | Kajagugu: "can you e-mail me the solution to xxx@xxxx.com ?" |
| 11:07:10AM | Agent (SMB_Cynthia_167711): "Kaja the thing is that we need to troubleshoot." |
| 11:07:27AM | Kajagugu: "this has to be a common issue" |
| 11:07:36AM | Kajagugu: "it's happened to every dell I have ever owned" |
| 11:07:42AM | Kajagugu: "i guess i will try again later then" |
| 11:07:46AM | Agent (SMB_Cynthia_167711): "To find the solution. Feel free to contact us later, but if you need to go please let me provide you your case number." |
| 11:07:54AM | Agent (SMB_Cynthia_167711): "Just minute." |
| 11:07:55AM | Kajagugu: "ok" |
| 11:08:13AM | Agent (SMB_Cynthia_167711): "Thank you for your patience." |
| 11:08:53AM | Kajagugu: "how long does it take to get a case nbumber?" - She wasn't kidding when she said it would take a minute. I mean, it's right there on her CRM screen. But I guess it takes a minute to read it, process it, confirm it, copy it and paste it into the chat window. |
| 11:09:01AM | Kajagugu: "ok - sorry have to leave right now" |
| 11:09:06AM | Kajagugu: "e-mail me the case number" |
| 11:09:07AM | Kajagugu: "please" |
| 11:09:24AM | Agent (SMB_Cynthia_167711): "I will KAJA." - Did this bitch just ALL CAPS my name? WTF?? |
| 11:09:45AM | Agent (SMB_Cynthia_167711): "I'm really sorry about the time , but this is the process." |
| 11:09:48AM | Session Ended - Because I shut down my computer. This isn't over bitches! |
| Time | Details |
| 01:36:22PM | Session Started with Agent (SMB_Cedrick_153408) |
| 01:36:31PM | Kajagugu: "hi" |
| 01:36:37PM | Kajagugu: "one sec" |
| 01:36:39PM | Agent (SMB_Cedrick_153408): "Thank you for patiently waiting, you have contacted Dell Hardware Warranty Chat Support.My name is Cedrick and I will be assisting you today. Would you please verify the person or company name that owns the system also, may I have your telephone number?" |
| | If we get disconnect our Outbound Agent will give you a call back. |
| 01:36:47PM | Agent (SMB_Cedrick_153408): "Also, your email address." |
| 01:36:52PM | Kajagugu: "Case #11111111111" |
| 01:37:10PM | Kajagugu: "it's all in the case" |
| 01:37:28PM | Kajagugu: "i had to leave an earlier session because it was taking too long" |
| 01:37:39PM | Kajagugu: "let me know when you caught up and we can try to troubleshoot" |
| 01:39:56PM | Agent (SMB_Cedrick_153408): "Okay, I have this case caught up." - Two whole miutes to read the case? Is this guy just super slow? There was nothing in the case to begin with. |
| 01:40:27PM | Agent (SMB_Cedrick_153408): "And I will be glad to quickly help you with this icons issue." - It took another half a minute after he was caught up to tell me this. |
| 01:40:45PM | Kajagugu: "i'm sure it's something simple" |
| 01:41:47PM | Kajagugu: "let's do it" |
| 01:42:01PM | Agent (SMB_Cedrick_153408): "Okay are you chatting on the system now Kaja." |
| 01:42:09PM | Kajagugu: "yes" |
| 01:43:00PM | Kajagugu: "why does it take over a minute to get a response?" - As you can see I am starting to lose my patience quickly with this one. |
| 01:43:12PM | Kajagugu: "chat is supposed to be fast" |
| 01:43:18PM | Kajagugu: "should I just call in instead?" |
| 01:43:20PM | Agent (SMB_Cedrick_153408): "Okay can you tell me exactly when this started/" |
| 01:43:32PM | Kajagugu: "do you have 18 widows open or something?" |
| 01:43:38PM | Kajagugu: "it started a few days ago" |
| 01:44:36PM | Kajagugu: "come on cedrick, let's do this" |
| 01:45:06PM | Agent (SMB_Cedrick_153408): "This is what I need to know." |
| 01:45:22PM | Agent (SMB_Cedrick_153408): "Okay, I am going to need you to run a system restore on the system." |
| 01:45:44PM | Kajagugu: "a system restore? will that wipe out my system?" |
| 01:45:53PM | Kajagugu: "or is this a bios system restore only?" |
| 01:46:11PM | Agent (SMB_Cedrick_153408): "No Kaja, you will not loose any files or data." |
| 01:46:19PM | Agent (SMB_Cedrick_153408): "Just recent saved programs." - Whaaaaa?????? |
| 01:46:37PM | Kajagugu: "how do i do this? restart hit F2 and tell it to restore?" |
| 01:46:46PM | Kajagugu: "what are recent saved programs?" |
| 01:47:28PM | Agent (SMB_Cedrick_153408): "This is how you do so," |
| 01:47:29PM | Agent (SMB_Cedrick_153408): "SYSTEM RESTORE: Go to start, all programs, accessories, system tools, and system restore. Choose restore to earlier date, next, pick a date you know the issue was not occurring on, and choose next two more times." |
| 01:47:58PM | Kajagugu: "no way I am doing that" - In other words, are you fucking kidding? |
| 01:48:09PM | Agent (SMB_Cedrick_153408): "This will fix this issue." |
| 01:48:19PM | Kajagugu: "i don't know what it will delete" |
| 01:48:19PM | Agent (SMB_Cedrick_153408): "You will not loose any data or saved files, Kaja." |
| 01:48:25PM | Kajagugu: "i don't know when to restore is back to" |
| 01:48:29PM | Kajagugu: "i am not taking that chance" |
| 01:48:40PM | Kajagugu: "you said I will lose recent saved programs" |
| 01:48:47PM | Kajagugu: "what does that mean?" |
| 01:49:05PM | Agent (SMB_Cedrick_153408): "Programs that might have saved recently." - This is where it takes a turn for the worse. There could not be a worse way to answer my question. Might? Recently? But just wait for the next line: |
| 01:49:20PM | Agent (SMB_Cedrick_153408): "But you want loose saved data, or important files." - Good thing I can speaka da english, because I don't think I mentioned that anywhere that I want (won't) loose (lose) saved data. |
| 01:49:23PM | Kajagugu: "are you joking" - I think after this I lost him. |
| 01:49:46PM | Kajagugu: "what does programs that might have saved recently mean?" |
| 01:50:16PM | Kajagugu: "will i lose the program? the settings? the data that was saved recently?" |
| 01:50:27PM | Kajagugu: "this could not be a more vague response if you tried" |
| 01:51:23PM | Kajagugu: "what controls the on-screen display for these icons?" |
| 01:51:39PM | Kajagugu: "is it a registry setting? a bios setting? a system service?" |
| 01:53:58PM | Kajagugu: "ok thanks" - No response for 2 minutes. |
| 01:54:01PM | Kajagugu: "goodbye" - Fuck you very much. |
| 01:54:41PM | Kajagugu: "i don't understand why Dell even has this service, it's pointless and useless. Fell free to pass that along to your managers." |
| 01:54:53PM | Kajagugu: "I guess it's not your fault, but this is truly awful" |
| 01:54:55PM | Session Ended - This session lasted almost 20 minutes!!! |






















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